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Detailed FAQs

Homepage » FAQs » Detailed FAQs

Silicone Doll FAQ | Realistic Dolls by 4Woods Europe

This page gathers all detailed answers about the manufacturing, delivery, care, and after-sales service of our realistic silicone dolls. Each model is entirely handmade in France, combining advanced silicone technology with traditional craftsmanship. Learn more about our materials, customization options, and maintenance below. For a quick overview, visit our short Silicone Dolls FAQ .

What is a silicone doll ?

Silicone dolls, also known as realistic dolls, love dolls, or lifelike companions, are much more than simple adult products. As a French manufacturer, we design each silicone doll as a full-scale artistic creation, shaped by hand in our workshop. Our dolls are made entirely from high-grade silicone, a safe, durable, flexible, and soft material that offers a lifelike touch similar to human skin. Each model features an articulated metal skeleton that mimics the movement and balance of the human body, allowing natural and realistic poses. A silicone doll is, in essence, a life-sized representation of the female form : graceful, realistic, and timeless.

What are silicone dolls used for ?

When we founded 4Woods Europe in 2011, our first goal was to create premium silicone dolls designed primarily for intimate companionship. However, over the years, our clients have shown us how diverse the uses can be.

As a sensual companion

Each doll is designed with functional anatomy and a soft, natural feel. Many of our clients appreciate their doll as a discreet and intimate partner, offering a comforting presence and aesthetic pleasure.

As an artistic muse

Our dolls are also used by photographers, sculptors, painters, and designers. Their realistic proportions, stability, and ability to hold complex poses make them exceptional artistic models.

As an aesthetic or decorative piece

Beyond their physical realism, many clients display their dolls as part of an interior setting : dressed, styled, and posing as contemporary art.

As an emotional presence

Some of our customers describe their doll as a soothing companion during personal challenges such as grief, separation, or solitude.
Each face is sculpted with distinct emotion (tenderness, serenity, curiosity), allowing everyone to find a presence that resonates personally.

At 4Woods Europe, our philosophy remains constant : to create handcrafted silicone dolls that embody realism, beauty, and emotion. True works of art made in France.

Who are realistic dolls made for ?

There is no typical profile of a 4Woods Europe customer. Our clients range from 18 to 88 years old and come from every background : artisans, engineers, artists, entrepreneurs, executives, and independent professionals. We also count a few women among our clientele. What unites them is not age or profession, but personality. Most share a creative, sensitive, and independent spirit. Many discover a new artistic expression through photography or staging their doll. Our customers think differently, seek authenticity, and value beauty, both emotional and aesthetic. Take a look at our customers testimonials.

Order

How do I place an order ?

Simply contact us by email and let us know you would like to order a doll.
We will guide you through every step : choice of body and face, skin tone, makeup, and customization options, and then confirm your full details. Once everything is defined, we’ll send you a detailed invoice and payment instructions.

Can I place my order by phone ?

Yes. You can call us directly to discuss your project and register your order together.
After confirming all details, we will send your invoice by email or post, depending on your preference.
You can then complete your payment securely.

Can I visit your showroom and order there ?

With pleasure. We will help you choose and customize your realistic silicone doll, and provide all the advice you need.
If you wish to visit our showroom before placing your order, we charge a €100 consultation fee. This amount will be deducted from the final price once your order is confirmed. Contact us to schedule your visit.

Payment

What payment methods do you accept ?

We accept the following payment methods :
– Check (for France only)
– Bank transfer
– PayPal

Can I pay in installments ?

Yes. For an order including a complete doll or a body only, you can pay a €3,000 deposit and settle the balance the following month. For accessories or a head only, full payment is required when placing the order.

My bank limits daily transfers, what should I do ?

You can make several smaller transfers until the full amount is paid.
We will acknowledge receipt of each payment and confirm once your total payment has been received.

What should I indicate as a reference for my bank transfer ?

You can make your payment once we have sent you the invoice.
The invoice includes your order reference, please mention this reference in your bank transfer details so we can identify your payment easily.

Warranty

Do your dolls come with a warranty ?

Before shipment

Every silicone doll is carefully inspected at each stage of manufacturing and again before shipment.
If any manufacturing defect is detected, we will inform you immediately and start a new production.

After shipment

We offer a 30-day warranty for product exchange in the rare case of a skeleton breakage caused by a manufacturing defect.
This warranty does not cover silicone tears, damage caused by incorrect handling, or issues related to the “Functional Fingers” option.

Whatever the situation, please contact us, our team will always assist you with care and professionalism

Prices

What are the prices of your dolls ?

All our prices are listed on the Services – Prices page.

How do you explain the price of your dolls ?

When choosing a realistic silicone doll, it’s important to consider several criteria. Not all dolls on the market are made with the same materials, techniques, or attention to detail. Even when materials appear similar, their quality (in strength, durability, realism, and tactile comfort) can vary widely. At 4Woods Europe, every doll meets the highest standards of craftsmanship and finish :

High-performance skeleton

Our internal skeleton allows a wide range of natural poses, with multiple axes of rotation. It is built from premium materials such as aluminium, stainless steel, and reinforced joints.

Soft Skin silicone

Our exclusive Soft Skin silicone is patented for prolonged contact with human skin. It combines durability, softness, and an exceptionally realistic touch.

Artistic details

The anatomical finishes of our dolls are sculpted by professional artists, resulting in lifelike detail in every part of the body : hands, feet, torso, and face.

Finishing touches

Each doll is refined by hand after demolding. Pigmentation, makeup, and surface finishing are done individually to achieve perfect balance and harmony.

After-sales service

Our after-sales team, based in France, provides support and repair services throughout the life of your doll. Choosing a 4Woods Europe doll means choosing excellence, durability, and a truly handcrafted work of art. Check the quality of our materials.

Some other silicone dolls are cheaper, why ?

Many silicone dolls on the market use lower-grade materials or simpler skeleton structures.
They may look similar in photos but differ greatly in internal quality, safety, and finish.
At 4Woods Europe, we use only premium components and medical-grade silicone to ensure long-term durability, comfort, and realism.
Our dolls represent a lasting investment in craftsmanship and quality.

Showroom

How can I visit your showroom ?

Please contact us to schedule a private appointment.
During your visit, you will be able to see and touch our handcrafted silicone dolls, explore the different customization options, and discuss any questions directly with our team.
Visits last about one hour and are charged €100. This amount will be fully deducted from your order if you decide to purchase a doll afterwards.

Where is your showroom located ?

Our showroom and workshop are located at the following address :
6 route de Toulon – 71710 Montcenis – France.
Visits are available by appointment only.

Manufacture

What is the manufacturing lead time for your dolls ?

Creating a single handcrafted silicone doll requires more than a full week of work.
Because each model is made to order, our average production time is around 8 to 12 weeks.
Lead times may vary depending on current orders — we can inform you of the estimated delivery time upon request.

Can I request a shorter manufacturing time ?

Yes, in some cases. While we never compromise on quality, we can schedule an expedited order and delivery within approximately 6 weeks, with an additional cost of €1,000. If this time frame cannot be met, the extra fee will be refunded, and your doll will still be completed as soon as possible.

What materials are your dolls made of ?

Our dolls are crafted from premium-grade silicone, specially formulated and patented for prolonged contact with human skin.
This exclusive material combines strength, flexibility, and a soft, lifelike texture for unmatched realism.

How are your dolls made ?

Each 4Woods Europe doll is entirely handmade in our French workshop.
The process includes :
– Assembly of the metal skeleton
– Foam injection around the skeleton
– Installation into the mold
– Silicone casting
– Demolding
– Finishing touches
Every stage of production is carried out with strict quality control to ensure perfect balance, durability, and finish. Discover our workshop here !

I’m afraid I might be allergic to silicone. What can you tell me about the material you use ?

The silicone we use is patented and certified for prolonged skin contact. It is non-toxic, odorless, and hypoallergenic. No allergic reactions have ever been reported by our customers. Our Soft Skin silicone fully complies with European safety standards and ensures a safe, comfortable experience over time.

How do you create the skin tone ?

The silicone is tinted while in its liquid state, before being poured into the mold. Color details such as nipples, intimate areas, and makeup are then airbrushed by hand. All pigments are permanently sealed with a special silicone-based fixative to ensure long-lasting color stability.

Delivery

What is the shipping cost ?

Shipping costs €200 including VAT within the European Union (€150 excluding VAT for Switzerland).
For deliveries outside the EU, please contact us with your full address so we can provide an exact quote.

What is the delivery time ?

Once your parcel has been collected by the carrier, delivery takes approximately 24 hours within France, 48 to 72 hours for other EU countries
(excluding weekends and public holidays).

How will I know the delivery date of my doll ?

As soon as your order is ready, we contact you by email or phone, according to your preference, to arrange the delivery or collection date together. Due to the nature of our products, no parcels are shipped without prior notice.

How does delivery take place ?

At your door

Delivery is handled by a professional carrier, Monday to Friday between 10 a.m. and 6 p.m.
While we cannot specify an exact time slot, delivery is made on the date you choose, according to your availability.
The driver will bring the parcel to your door; if access is difficult (upper floor without lift, narrow street, etc.), your assistance will be appreciated.

At a collection point

If home delivery is not convenient, we can ship your parcel to the nearest collection station (usually within 75 km).
You may collect it at any time that suits you, by presenting an ID.

In both cases, you will receive a tracking number as soon as the carrier collects your parcel, allowing you to follow the shipment in real time.

Pickup at our workshop

You are welcome to collect your doll directly from our workshop by appointment.
We will be happy to welcome you in person.

Can I request a personal delivery ?

Yes, we offer a VIP Delivery service. This option allows for delivery outside the standard carrier schedule and is ideal if you prefer complete discretion or have limited mobility. With VIP Delivery, your doll is personally delivered by a member of our 4Woods Europe team, at the date and time of your choice, including weekends and public holidays.

You may choose between two levels of service :
– Private handover : we deliver the sealed package to your door, allowing you to unwrap your doll in full privacy.
– Home installation: we can carefully unpack, assemble, and dress the doll for you in your home.

The price depends on the distance between our workshop and your delivery address (around €1 per kilometre) and we will provide a precise quote upon request. Do not hesitate to contact us for more details.

Is delivery discreet ? Does the courier know what is inside the box ?

Yes, your privacy is fully protected.
The delivery person does not know what is inside the package.
Only the mention “decoration mannequin” appears on the delivery bill, and the parcel is marked “Fragile.”
These precautions ensure proper handling and full discretion during transport.

What if I’m not at home at the time of delivery ?

Your phone number is provided to the carrier so the driver can contact you directly.
You can then request a second delivery (free of charge) or pick up the parcel at the nearest collection point.
If needed, contact us, we’ll assist you in coordinating the new delivery.

Can I request delivery to a pickup station ?

Yes. Our delivery partners have pickup points throughout Europe and in many other countries.
If you prefer, we can send your parcel to the nearest station.
You will be notified when it arrives and will need to show an ID to collect it.

Can I collect my doll directly from your factory ?

Yes, of course. You can come to our workshop to collect your doll by appointment once it is ready.

Do you ship worldwide ?

Yes, we can ship to most countries, provided that the importation of adult products is not restricted there.
If you’re unsure, please check with your local customs office before placing an order.

Are shipments insured ?

Yes. All shipments are fully insured against theft, loss, and damage until they reach their final destination.

What should I do if my doll is damaged during shipping ?

If you notice damage to the parcel, take photos before opening it and contact us by email within 24 hours of delivery (weekends and holidays included). Attach the photos to your message, and depending on the issue, we will arrange either a replacement or a repair.

Packing and accessories

Which accessories are included with the dolls ?

Each 4Woods Europe silicone doll is delivered with :

– A cotton storage case
– A care kit (powder and applicator puff)
– A silicone repair kit for small surface tears
– A lingerie set
– One wig of your choice
– A comb
– A bottle of lubricant
– A user guide

We recommend keeping the original shipping box, which is ideal for long-term storage in safe conditions.

How are your dolls packaged ?

Our dolls are shipped in double-reinforced cardboard boxes for optimal protection.
Each component is carefully wrapped :
Hands and feet are protected with soft film,
The body is placed inside its cotton case and surrounded by bubble wrap,
The head is packed separately in its own box.
This method has proven extremely reliable over time, ensuring that every handcrafted doll arrives in perfect condition.

What are the parcel dimensions ?

Each complete order (body + one or two faces + accessories) is shipped in a box measuring approximately 155 × 60 × 30 cm, with a total weight not exceeding 40 kg.

After Sale Service

Do you provide repair services for your dolls ?

Yes. Our French workshop offers full after-sales service throughout the lifetime of your doll. This support is one of the key advantages of owning a handcrafted 4Woods Europe silicone doll. We can repair silicone tears anywhere on the body and perform detailed work on the internal skeleton when needed. Entire parts of the skeleton can be replaced with great precision. Whatever the type of repair, we always ensure the most aesthetic and discreet result possible.

How do I request a repair ?

Please contact us by email and describe the issue in detail. If necessary, we will ask for photos to assess the repair and estimate the required time. Once we confirm the quote, we will schedule the repair at a time that suits you.

How much does a repair cost ?

Prices depend on the type of repair and whether shipping is required.
Estimates are free of charge, feel free to contact us for a quotation.

How do I send my doll for repair ?

Once you approve the quote, you may either bring your doll to our workshop by appointment or request carrier collection. We will assist you in preparing the shipment and provide all necessary details.

How should I pack my doll for repair ?

Before any repair, please clean your doll thoroughly with mild soapy water and let her dry completely. This is essential for hygienic handling. If the doll is not cleaned beforehand, we may either apply an additional cleaning charge or return the parcel unprocessed. Then, protect your doll as follows :
– Wrap hands and feet (for example, in soft socks).
– Place the body inside the cotton storage case, then wrap it with bubble film.
– Pack the head separately in its original box, also wrapped in bubble film (sending the head may not always be necessary).
– Place the head box between the legs, wrap the entire set in bubble film again, and close the box securely.
Your doll will then be ready for collection.

Can you help me schedule the shipment ?

Yes, of course. Keep the original shipping box and protective materials, as they are ideal for safe transport. We will arrange a convenient date and time slot for pickup (usually Monday to Friday, between 2 p.m. and 6 p.m.). The carrier requires a two-hour time window, and someone must be present at home during collection.

Handling and Maintenance

Which clothing and shoe sizes should I choose ?

Measurements vary between body types. Each body’s detailed measurements are provided in its dedicated presentation gallery to help you select the right size.

Are the dolls fragile ?

A realistic doll is designed to reproduce the softness, flexibility, and proportions of the human body. To achieve this realism, each doll includes an articulated internal skeleton that allows natural postures and fluid balance. The joints are intentionally firm to prevent unnatural movement, so you should never force them.

Although robust, your doll must be handled carefully, as you would handle a work of art. When treated properly, she is very durable and will not suffer damage from normal use. A detailed user guide is included with every doll to help you learn safe handling.

Are the dolls easy to handle ?

Yes, but keep in mind that each doll has a realistic weight, around 30 kg. This weight gives stability and lifelike movement but requires some physical strength to lift and pose. Please make sure you are comfortable handling such weight before ordering. The limits of motion are clearly explained in the instructions provided with your doll.

What is the lifespan of your dolls ?

Our silicone is an extremely durable material that resists deformation and temperature variations. With proper care and handling, a 4Woods Europe doll can last for many years without any loss of quality. The actual lifespan depends primarily on how gently and regularly she is maintained.

Does your silicone lose its shape over time ?

No. The silicone we use is designed to remain flexible while maintaining its original shape. However, avoid leaving your doll for long periods on uneven or textured surfaces (such as wicker or patterned chairs), which could cause slight marks or deformations over time.

Can I bathe my doll ?

You can safely immerse the body in water, but do not submerge the head. Each head is removable and has an opening at the back of the skull, which could allow water to enter. We recommend using a shower or gentle sponge bath instead.

Can I leave my doll outdoors in the sun ?

Yes, our silicone is UV-resistant. However, prolonged exposure to strong sunlight may slightly alter pigmentation over time, so moderate exposure is preferable.

Can I leave my doll outside in winter ?

Yes. Our silicone is resistant to cold temperatures, although it becomes slightly firmer when chilled. Let the doll return to room temperature naturally before handling her again, to allow the silicone to regain its full flexibility.

How should I clean my doll ?

Our silicone requires no special maintenance. To clean your doll, use warm soapy water, rinse thoroughly, and let her dry naturally or with a soft towel. Avoid aggressive cleaning agents or alcohol-based products.

Can I use ordinary makeup on my doll ?

Yes. Our dolls are delivered with permanent professional makeup, but you can safely add your own such as lipstick, blush, or mascara. Avoid glossy lipsticks, as they may smear on silicone. If you intend to apply makeup frequently, let us know, we can use a lighter permanent base to suit your needs.

Can I perfume my doll ?

Perfume compositions often contain alcohol, which can affect the silicone’s surface or shine. If you wish to apply perfume, do so only on hidden areas (under the hair, behind the ears, under clothing) or directly on the clothes themselves.

Can I wash or detangle my doll’s hair easily ?

Yes. Wigs, whether synthetic or natural, require gentle care, as they are not protected by natural scalp oils. Wash the wig in mild soapy water without rubbing, and never comb it while wet. Once dry, detangle it starting from the ends and working up toward the roots.

Is it easy to dress the dolls ?

Yes, but dressing a silicone doll requires patience and practice. You’ll quickly get used to the joint movement. Avoid tight, non-stretch fabrics or clothes without laces or zippers, which could cause friction on the silicone.

Should I avoid certain colors or fabrics ?

Yes. Avoid prolonged contact with real leather or dark clothing of poor quality, as they may transfer dye onto the silicone. We recommend washing dark garments several times before use and putting socks on the doll’s feet before wearing leather shoes.

Can I dress my doll in black or dark colors ?

It depends on the quality of the fabric. Low-quality textiles, especially dark or black ones, often release excess dye that can permanently stain silicone. Always wash new clothes before dressing your doll to remove any surplus color.

Can I add piercings to my doll ?

Yes. You can pierce the silicone in common areas (ears, nostrils, lips, navel, or intimate zones). Gently pinch a small portion of silicone between your fingers while piercing, and avoid pulling on the jewelry afterward.

Can I adjust the direction of my doll’s eyes ?

Yes, the eyes are not fixed. You can gently adjust their orientation with your fingertip for more expressive poses.

Options

What customization options are available ?

All available customization options (skin tones, makeup, eyes, wigs, freckles, tattoos, and more) are presented on our Options page.

Can the dolls stand on their feet ?

Yes, your doll can be positioned to appear standing. To do so, support her buttocks on the edge of a stable surface (such as a table or high chair) with her legs fully extended. This support helps balance her weight, allowing her to hold the position. Ensure that her feet are flat on a non-slip surface or wearing flat, stable shoes.

Is the nail color permanent ?

No. Fingernails are painted with polish that can easily be removed using a soft cotton pad and an acetone-free solvent. You can change the nail color as often as you like.

How do you apply pubic hair ?

Each hair is individually implanted into the silicone using a fine needle. You can choose the shape and color from our customization options. The hair remains securely in place over time but can be removed if desired without damaging the silicone surface.

What is the Functional Fingers option ?

The Functional Fingers option allows the doll to gently hold lightweight objects, such as a glass or a book. It adds more natural and expressive hand postures, making it ideal for photography. Without this option, the hand includes a structured palm, but the fingers themselves are silicone only.

What is the “Soft Face” option ?

The Soft Face option provides an even softer silicone texture for the face, particularly the forehead, cheeks, lips, and chin, offering a remarkably delicate touch. It enhances the sense of realism during visual or tactile interaction. Without it, your doll’s face remains soft, similar to the rest of the body.

Can the entire body be made with the Soft Face silicone ?

No. The Soft Face silicone is extremely soft and suitable only for the head, which has no movement joints. If used for the entire body, it would make handling and dressing the doll difficult and could damage the surface. The bodies of our dolls are already very supple, perfectly balanced between softness and durability.

Do the toes have nails ?

Yes. The Toenails option can be added if you wish.

Why aren’t all the toes separated ?

Only the big toe is separated, which allows your doll to wear flip-flops. The other four toes are joined together to prevent damage or tearing. This also makes dressing and fitting shoes much easier.

Can you add a specific tan line ?

We will do our best to accommodate your request. Send us reference photos, and we will confirm feasibility and pricing.

Are the toes articulated like the fingers ?

No. The foot includes a full internal structure, but the toes themselves remain soft. This ensures both realism and ease when putting on shoes.

Is the hair fixed to the head or removable ?

The hair is not permanent, each doll comes with a removable wig, which can easily be changed. You can choose the style and color you prefer, and order additional wigs for variety.

Does the wig stay in place ?

Yes. Each wig has adjustable elastic bands at the back to ensure a secure fit, whatever the doll’s position.

Can I change the eye color myself ?

Yes, it’s simple. You can gently replace the eyes — just take care not to damage the eyelashes. Additional pairs of eyes are available upon request.

Can you reproduce specific freckles from a photo ?

Of course. Send us your reference photo, and we will reproduce the same color and density.

Can you match a specific makeup style from a photo ?

Yes, with pleasure. You can send us your reference pictures (eyes, lips, cheeks), and we’ll confirm the details together before production.

Can you reproduce a tattoo from a photo ?

Yes. Send us clear photos of the design, color, and desired location, and we will reproduce it faithfully. We will then provide a quote before confirmation.


For any other question, our team will be happy to assist you personally.

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