Soft Skin<\/em> silicone fully complies with European safety standards and ensures a safe, comfortable experience over time.[\/vc_toggle][vc_toggle title=”How do you create the skin tone ?” style=”text_only”]The silicone is tinted while in its liquid state, before being poured into the mold. Color details such as nipples, intimate areas, and makeup are then airbrushed by hand. All pigments are permanently sealed with a special silicone-based fixative to ensure long-lasting color stability.[\/vc_toggle][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1761770920617{background-color: #f5f3ee !important;}” el_id=”delivery”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” align=”align_left” el_width=”50″ accent_color=”#d1004b” css=”.vc_custom_1761762817485{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1761771084142{padding-top: 30px !important;padding-bottom: 45px !important;}”]<\/p>\nDelivery<\/h2>\n
[\/vc_column_text][vc_toggle title=”What is the shipping cost ?” style=”text_only”]Shipping costs \u20ac200 including VAT within the European Union (\u20ac150 excluding VAT for Switzerland).
\nFor deliveries outside the EU, please contact us with your full address so we can provide an exact quote.[\/vc_toggle][vc_toggle title=”What is the delivery time ?” style=”text_only”]<\/p>\n
Once your parcel has been collected by the carrier, delivery takes approximately 24 hours within France, 48 to 72 hours for other EU countries
(excluding weekends and public holidays).<\/p>\n
[\/vc_toggle][vc_toggle title=”How will I know the delivery date of my doll ?” style=”text_only”]As soon as your order is ready, we contact you by email or phone, according to your preference, to arrange the delivery or collection date together. Due to the nature of our products, no parcels are shipped without prior notice.[\/vc_toggle][vc_toggle title=”How does delivery take place ?” style=”text_only”]<\/p>\n
At your door<\/h5>\n
Delivery is handled by a professional carrier, Monday to Friday between 10 a.m. and 6 p.m.
\nWhile we cannot specify an exact time slot, delivery is made on the date you choose, according to your availability.
\nThe driver will bring the parcel to your door; if access is difficult (upper floor without lift, narrow street, etc.), your assistance will be appreciated.<\/p>\n
At a collection point<\/h5>\n
If home delivery is not convenient, we can ship your parcel to the nearest collection station (usually within 75 km).
\nYou may collect it at any time that suits you, by presenting an ID.<\/p>\n
In both cases, you will receive a tracking number as soon as the carrier collects your parcel, allowing you to follow the shipment in real time.<\/p>\n
Pickup at our workshop<\/h5>\n
You are welcome to collect your doll directly from our workshop by appointment.
\nWe will be happy to welcome you in person.[\/vc_toggle][vc_toggle title=”Can I request a personal delivery ?” style=”text_only”]Yes, we offer a VIP Delivery service. This option allows for delivery outside the standard carrier schedule and is ideal if you prefer complete discretion or have limited mobility. With VIP Delivery, your doll is personally delivered by a member of our 4Woods Europe team, at the date and time of your choice, including weekends and public holidays.<\/p>\n
You may choose between two levels of service :
\n– Private handover : we deliver the sealed package to your door, allowing you to unwrap your doll in full privacy.
\n– Home installation: we can carefully unpack, assemble, and dress the doll for you in your home.<\/p>\n
The price depends on the distance between our workshop and your delivery address (around \u20ac1 per kilometre) and we will provide a precise quote upon request. Do not hesitate to contact us for more details.[\/vc_toggle][vc_toggle title=”Is delivery discreet ? Does the courier know what is inside the box ?” style=”text_only”]Yes, your privacy is fully protected.
\nThe delivery person does not know what is inside the package.
\nOnly the mention \u201cdecoration mannequin\u201d appears on the delivery bill, and the parcel is marked \u201cFragile.\u201d
\nThese precautions ensure proper handling and full discretion during transport.[\/vc_toggle][vc_toggle title=”What if I\u2019m not at home at the time of delivery ?” style=”text_only”]Your phone number is provided to the carrier so the driver can contact you directly.
\nYou can then request a second delivery (free of charge) or pick up the parcel at the nearest collection point.
\nIf needed, contact us, we\u2019ll assist you in coordinating the new delivery.[\/vc_toggle][vc_toggle title=”Can I request delivery to a pickup station ?” style=”text_only”]Yes. Our delivery partners have pickup points throughout Europe and in many other countries.
\nIf you prefer, we can send your parcel to the nearest station.
\nYou will be notified when it arrives and will need to show an ID to collect it.[\/vc_toggle][vc_toggle title=”Can I collect my doll directly from your factory ?” style=”text_only”]Yes, of course. You can come to our workshop to collect your doll by appointment once it is ready.[\/vc_toggle][vc_toggle title=”Do you ship worldwide ?” style=”text_only”]Yes, we can ship to most countries, provided that the importation of adult products is not restricted there.
\nIf you\u2019re unsure, please check with your local customs office before placing an order.[\/vc_toggle][vc_toggle title=”Are shipments insured ?” style=”text_only”]Yes. All shipments are fully insured against theft, loss, and damage until they reach their final destination.[\/vc_toggle][vc_toggle title=”What should I do if my doll is damaged during shipping ?” style=”text_only”]If you notice damage to the parcel, take photos before opening it and contact us by email within 24 hours of delivery (weekends and holidays included). Attach the photos to your message, and depending on the issue, we will arrange either a replacement or a repair.[\/vc_toggle][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1761822822102{background-color: #f5f3ee !important;}” el_id=”packing”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” align=”align_left” el_width=”50″ accent_color=”#d1004b” css=”.vc_custom_1761762817485{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1761822649937{padding-top: 30px !important;padding-bottom: 45px !important;}”]<\/p>\n
Packing and accessories<\/h2>\n
[\/vc_column_text][vc_toggle title=”Which accessories are included with the dolls ?” style=”text_only”]Each 4Woods Europe silicone doll is delivered with :<\/p>\n
– A cotton storage case
\n– A care kit (powder and applicator puff)
\n– A silicone repair kit for small surface tears
\n– A lingerie set
\n– One wig of your choice
\n– A comb
\n– A bottle of lubricant
\n– A user guide<\/p>\n
We recommend keeping the original shipping box, which is ideal for long-term storage in safe conditions.[\/vc_toggle][vc_toggle title=”How are your dolls packaged ?” style=”text_only”]Our dolls are shipped in double-reinforced cardboard boxes for optimal protection.
\nEach component is carefully wrapped :
\nHands and feet are protected with soft film,
\nThe body is placed inside its cotton case and surrounded by bubble wrap,
\nThe head is packed separately in its own box.
\nThis method has proven extremely reliable over time, ensuring that every handcrafted doll arrives in perfect condition.[\/vc_toggle][vc_toggle title=”What are the parcel dimensions ?” style=”text_only”]Each complete order (body + one or two faces + accessories) is shipped in a box measuring approximately 155 \u00d7 60 \u00d7 30 cm, with a total weight not exceeding 40 kg.[\/vc_toggle][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1761822837525{background-color: #f5f3ee !important;}” el_id=”aftersaleservice”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” align=”align_left” el_width=”50″ accent_color=”#d1004b” css=”.vc_custom_1761762817485{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1761822848793{padding-top: 30px !important;padding-bottom: 45px !important;}”]<\/p>\n
After Sale Service<\/h2>\n
[\/vc_column_text][vc_toggle title=”Do you provide repair services for your dolls ?” style=”text_only”]Yes. Our French workshop offers full after-sales service throughout the lifetime of your doll. This support is one of the key advantages of owning a handcrafted 4Woods Europe silicone doll. We can repair silicone tears anywhere on the body and perform detailed work on the internal skeleton when needed. Entire parts of the skeleton can be replaced with great precision. Whatever the type of repair, we always ensure the most aesthetic and discreet result possible.[\/vc_toggle][vc_toggle title=”How do I request a repair ?” style=”text_only”]Please contact us by email and describe the issue in detail. If necessary, we will ask for photos to assess the repair and estimate the required time. Once we confirm the quote, we will schedule the repair at a time that suits you.[\/vc_toggle][vc_toggle title=”How much does a repair cost ?” style=”text_only”]Prices depend on the type of repair and whether shipping is required.
\nEstimates are free of charge, feel free to contact us for a quotation.[\/vc_toggle][vc_toggle title=”How do I send my doll for repair ?” style=”text_only”]Once you approve the quote, you may either bring your doll to our workshop by appointment or request carrier collection. We will assist you in preparing the shipment and provide all necessary details.[\/vc_toggle][vc_toggle title=”How should I pack my doll for repair ?” style=”text_only”]Before any repair, please clean your doll thoroughly with mild soapy water and let her dry completely. This is essential for hygienic handling. If the doll is not cleaned beforehand, we may either apply an additional cleaning charge or return the parcel unprocessed. Then, protect your doll as follows :
\n– Wrap hands and feet (for example, in soft socks).
\n– Place the body inside the cotton storage case, then wrap it with bubble film.
\n– Pack the head separately in its original box, also wrapped in bubble film (sending the head may not always be necessary).
\n– Place the head box between the legs, wrap the entire set in bubble film again, and close the box securely.
\nYour doll will then be ready for collection.[\/vc_toggle][vc_toggle title=”Can you help me schedule the shipment ?” style=”text_only”]Yes, of course. Keep the original shipping box and protective materials, as they are ideal for safe transport. We will arrange a convenient date and time slot for pickup (usually Monday to Friday, between 2 p.m. and 6 p.m.). The carrier requires a two-hour time window, and someone must be present at home during collection.[\/vc_toggle][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1761823140051{background-color: #f5f3ee !important;}” el_id=”FAQoptions”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” align=”align_left” el_width=”50″ accent_color=”#d1004b” css=”.vc_custom_1761762817485{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1761823891826{padding-top: 30px !important;padding-bottom: 45px !important;}”]<\/p>\n
Handling and Maintenance<\/h2>\n
[\/vc_column_text][vc_toggle title=”Which clothing and shoe sizes should I choose ?” style=”text_only”]Measurements vary between body types. Each body\u2019s detailed measurements are provided in its dedicated presentation gallery to help you select the right size.[\/vc_toggle][vc_toggle title=”Are the dolls fragile ?” style=”text_only”]A realistic doll is designed to reproduce the softness, flexibility, and proportions of the human body. To achieve this realism, each doll includes an articulated internal skeleton that allows natural postures and fluid balance. The joints are intentionally firm to prevent unnatural movement, so you should never force them.<\/p>\n
Although robust, your doll must be handled carefully, as you would handle a work of art. When treated properly, she is very durable and will not suffer damage from normal use. A detailed user guide is included with every doll to help you learn safe handling.[\/vc_toggle][vc_toggle title=”Are the dolls easy to handle ?” style=”text_only”]Yes, but keep in mind that each doll has a realistic weight, around 30 kg. This weight gives stability and lifelike movement but requires some physical strength to lift and pose. Please make sure you are comfortable handling such weight before ordering. The limits of motion are clearly explained in the instructions provided with your doll.[\/vc_toggle][vc_toggle title=”What is the lifespan of your dolls ?” style=”text_only”]Our silicone is an extremely durable material that resists deformation and temperature variations. With proper care and handling, a 4Woods Europe doll can last for many years without any loss of quality. The actual lifespan depends primarily on how gently and regularly she is maintained.[\/vc_toggle][vc_toggle title=”Does your silicone lose its shape over time ?” style=”text_only”]No. The silicone we use is designed to remain flexible while maintaining its original shape. However, avoid leaving your doll for long periods on uneven or textured surfaces (such as wicker or patterned chairs), which could cause slight marks or deformations over time.[\/vc_toggle][vc_toggle title=”Can I bathe my doll ?” style=”text_only”]You can safely immerse the body in water, but do not submerge the head. Each head is removable and has an opening at the back of the skull, which could allow water to enter. We recommend using a shower or gentle sponge bath instead.[\/vc_toggle][vc_toggle title=”Can I leave my doll outdoors in the sun ?” style=”text_only”]Yes, our silicone is UV-resistant. However, prolonged exposure to strong sunlight may slightly alter pigmentation over time, so moderate exposure is preferable.[\/vc_toggle][vc_toggle title=”Can I leave my doll outside in winter ?” style=”text_only”]Yes. Our silicone is resistant to cold temperatures, although it becomes slightly firmer when chilled. Let the doll return to room temperature naturally before handling her again, to allow the silicone to regain its full flexibility.[\/vc_toggle][vc_toggle title=”How should I clean my doll ?” style=”text_only”]Our silicone requires no special maintenance. To clean your doll, use warm soapy water, rinse thoroughly, and let her dry naturally or with a soft towel. Avoid aggressive cleaning agents or alcohol-based products.[\/vc_toggle][vc_toggle title=”Can I use ordinary makeup on my doll ?” style=”text_only”]Yes. Our dolls are delivered with permanent professional makeup, but you can safely add your own such as lipstick, blush, or mascara. Avoid glossy lipsticks, as they may smear on silicone. If you intend to apply makeup frequently, let us know, we can use a lighter permanent base to suit your needs.[\/vc_toggle][vc_toggle title=”Can I perfume my doll ?” style=”text_only”]Perfume compositions often contain alcohol, which can affect the silicone\u2019s surface or shine. If you wish to apply perfume, do so only on hidden areas (under the hair, behind the ears, under clothing) or directly on the clothes themselves.[\/vc_toggle][vc_toggle title=”Can I wash or detangle my doll\u2019s hair easily ?” style=”text_only”]Yes. Wigs, whether synthetic or natural, require gentle care, as they are not protected by natural scalp oils. Wash the wig in mild soapy water without rubbing, and never comb it while wet. Once dry, detangle it starting from the ends and working up toward the roots.[\/vc_toggle][vc_toggle title=”Is it easy to dress the dolls ?” style=”text_only”]Yes, but dressing a silicone doll requires patience and practice. You\u2019ll quickly get used to the joint movement. Avoid tight, non-stretch fabrics or clothes without laces or zippers, which could cause friction on the silicone.[\/vc_toggle][vc_toggle title=”Should I avoid certain colors or fabrics ?” style=”text_only”]Yes. Avoid prolonged contact with real leather or dark clothing of poor quality, as they may transfer dye onto the silicone. We recommend washing dark garments several times before use and putting socks on the doll\u2019s feet before wearing leather shoes.[\/vc_toggle][vc_toggle title=”Can I dress my doll in black or dark colors ?” style=”text_only”]It depends on the quality of the fabric. Low-quality textiles, especially dark or black ones, often release excess dye that can permanently stain silicone. Always wash new clothes before dressing your doll to remove any surplus color.[\/vc_toggle][vc_toggle title=”Can I add piercings to my doll ?” style=”text_only”]Yes. You can pierce the silicone in common areas (ears, nostrils, lips, navel, or intimate zones). Gently pinch a small portion of silicone between your fingers while piercing, and avoid pulling on the jewelry afterward.[\/vc_toggle][vc_toggle title=”Can I adjust the direction of my doll\u2019s eyes ?” style=”text_only”]Yes, the eyes are not fixed. You can gently adjust their orientation with your fingertip for more expressive poses.[\/vc_toggle][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1761823867353{background-color: #f5f3ee !important;}” el_id=”FAQoptions”][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_separator color=”custom” align=”align_left” el_width=”50″ accent_color=”#d1004b” css=”.vc_custom_1761762817485{padding-top: 25px !important;padding-bottom: 25px !important;}”][vc_column_text css=”.vc_custom_1761823148678{padding-top: 30px !important;padding-bottom: 45px !important;}”]<\/p>\n
Options<\/h2>\n
[\/vc_column_text][vc_toggle title=”What customization options are available ?” style=”text_only”]All available customization options (skin tones, makeup, eyes, wigs, freckles, tattoos, and more) are presented on our Options<\/a> page.[\/vc_toggle][vc_toggle title=”Can the dolls stand on their feet ?” style=”text_only”]Yes, your doll can be positioned to appear standing. To do so, support her buttocks on the edge of a stable surface (such as a table or high chair) with her legs fully extended. This support helps balance her weight, allowing her to hold the position. Ensure that her feet are flat on a non-slip surface or wearing flat, stable shoes.[\/vc_toggle][vc_toggle title=”Is the nail color permanent ?” style=”text_only”]No. Fingernails are painted with polish that can easily be removed using a soft cotton pad and an acetone-free solvent. You can change the nail color as often as you like.[\/vc_toggle][vc_toggle title=”How do you apply pubic hair ?” style=”text_only”]Each hair is individually implanted into the silicone using a fine needle. You can choose the shape and color from our customization options. The hair remains securely in place over time but can be removed if desired without damaging the silicone surface.[\/vc_toggle][vc_toggle title=”What is the Functional Fingers option ?” style=”text_only”]The Functional Fingers option allows the doll to gently hold lightweight objects, such as a glass or a book. It adds more natural and expressive hand postures, making it ideal for photography. Without this option, the hand includes a structured palm, but the fingers themselves are silicone only.[\/vc_toggle][vc_toggle title=”What is the \u201cSoft Face\u201d option ?” style=”text_only”]The Soft Face option provides an even softer silicone texture for the face, particularly the forehead, cheeks, lips, and chin, offering a remarkably delicate touch. It enhances the sense of realism during visual or tactile interaction. Without it, your doll\u2019s face remains soft, similar to the rest of the body.[\/vc_toggle][vc_toggle title=”Can the entire body be made with the Soft Face silicone ?” style=”text_only”]No. The Soft Face silicone is extremely soft and suitable only for the head, which has no movement joints. If used for the entire body, it would make handling and dressing the doll difficult and could damage the surface. The bodies of our dolls are already very supple, perfectly balanced between softness and durability.[\/vc_toggle][vc_toggle title=”Do the toes have nails ?” style=”text_only”]Yes. The Toenails option can be added if you wish.[\/vc_toggle][vc_toggle title=”Why aren\u2019t all the toes separated ?” style=”text_only”]Only the big toe is separated, which allows your doll to wear flip-flops. The other four toes are joined together to prevent damage or tearing. This also makes dressing and fitting shoes much easier.[\/vc_toggle][vc_toggle title=”Can you add a specific tan line ?” style=”text_only”]We will do our best to accommodate your request. Send us reference photos, and we will confirm feasibility and pricing.[\/vc_toggle][vc_toggle title=”Are the toes articulated like the fingers ?” style=”text_only”]No. The foot includes a full internal structure, but the toes themselves remain soft. This ensures both realism and ease when putting on shoes.[\/vc_toggle][vc_toggle title=”Is the hair fixed to the head or removable ?” style=”text_only”]The hair is not permanent, each doll comes with a removable wig, which can easily be changed. You can choose the style and color you prefer, and order additional wigs for variety.[\/vc_toggle][vc_toggle title=”Does the wig stay in place ?” style=”text_only”]Yes. Each wig has adjustable elastic bands at the back to ensure a secure fit, whatever the doll\u2019s position.[\/vc_toggle][vc_toggle title=”Can I change the eye color myself ?” style=”text_only”]Yes, it\u2019s simple. You can gently replace the eyes \u2014 just take care not to damage the eyelashes. Additional pairs of eyes are available upon request.[\/vc_toggle][vc_toggle title=”Can you reproduce specific freckles from a photo ?” style=”text_only”]Of course. Send us your reference photo, and we will reproduce the same color and density.[\/vc_toggle][vc_toggle title=”Can you match a specific makeup style from a photo ?” style=”text_only”]Yes, with pleasure. You can send us your reference pictures (eyes, lips, cheeks), and we\u2019ll confirm the details together before production.[\/vc_toggle][vc_toggle title=”Can you reproduce a tattoo from a photo ?” style=”text_only”]Yes. Send us clear photos of the design, color, and desired location, and we will reproduce it faithfully. 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